Covid-19
The health and safety of our community and staff is our top priority.
We thank you for your assistance during these challenging times and will accept appointments only – no walk ins. If you would like to make an appointment or need assistance please call 9661 5655 or email esmp.enquires@smcnsw.org.au
To keep up to date with the latest information from the Australian Government in relation to COVID-19 please click here.
Services
Re st rictions are in place for the numbers attending funeral services. 25 people in the West chapel and 50 people in the South chapel are allowed with a maximum of 100 attendees inclusive of outside areas. Social distancing must be maintained.
Funeral Gatherings
If you are attending a burial, graveside or ash placement service there is a limit of 30 mourners.
Members of immediate families who reside together can stand together, whilst others should maintain social distancing precautions
at all times.
Live Streaming
During this difficult period, Live Streaming can be added to your funeral service at no charge.
Appointments
In the interest of public health and SMCNSW staff, for all new appointments and confirmation of existing bookings please contact us via phone on 02 9661 5655 or email.
Funeral Directors
On the basis of the recommendation from the Premier of New South Wales, Gladys Berejiklian and NSW’s Health, strongly recommending that all business and venues adopt the use of masks, we are asking that your staff and families do the same. Also please ensure your staff and families make use of our sanitising stations on site.
Services & Funerals Register
Funeral Directors are required to keep a register of those who attend services and funerals. The register must be emailed to SMCNSW within 24hours of the service, as this register will be required in the event that an infection occurs for tracing purposes which will be undertaken by the Department of Health.
Customer Conduct
We understand that your reasons for engaging with us are because you are dealing with grief and need to make arrangements that
you might find stressful and difficult.
Our team is here to help.
Please treat our team with courtesy and respect.
Aggressive and abusive language and behaviour will not be tolerated.
Our staff have the right to refuse to assist you if you are abusive or threatening.
It is a condition of entry onto SMCNSW premises that you behave with consideration to staff, as they behave with consideration
for you.
