Covid-19
The health and safety of our community and staff is our top priority.
We thank you for your assistance during these challenging times and will accept appointments only – no walk ins. If you would like to make an appointment or need assistance please call 9661 5655 or email esmp.enquires@smcnsw.org.au
To keep up to date with the latest information from the Australian Government in relation to COVID-19 please click here.
Services
Restrictions are in place for the numbers attending funeral services. 25 people in the West chapel and 50 people in the South chapel are allowed with a maximum of 250 attendees inclusive of outside areas. Social distancing must be maintained.
Funeral Gatherings
If you are attending a burial, graveside or ash placement service, 300 mourners are allowed with no overflow in surrounding areas. These restrictions must be strictly adhered to with social distancing still maintained.
Live Streaming
During this difficult period, Live Streaming can be added to your funeral service at no charge.
Appointments
In the interest of public health and SMCNSW staff, for all new appointments and confirmation of existing bookings please contact us via phone on 02 9661 5655 or email.
Mandatory Digital Attendee Check-In
The NSW government has announced from Monday 23, November 2020, the recording of customer information by using digital means e.g. QR codes, will be mandatory in NSW for funerals, memorial services and after service functions. Guests attending these events at any of our sites will be required to use their mobile phone to check in using our QR code which is on display at our offices, chapels and condolence lounge facilities. Attendees without a mobile phone will be asked to record their contact details on a attendance register provided at the event by SMCNSW. In order to avoid unnecessary delays at the time of service, we would kindly ask Funeral Directors and families to inform attendees in advance of this check in requirement.
Customer Conduct
We understand that your reasons for engaging with us are because you are dealing with grief and need to make arrangements that
you might find stressful and difficult.
Our team is here to help.
Please treat our team with courtesy and respect.
Aggressive and abusive language and behaviour will not be tolerated.
Our staff have the right to refuse to assist you if you are abusive or threatening.
It is a condition of entry onto SMCNSW premises that you behave with consideration to staff, as they behave with consideration
for you.
